Privacy Policy

1. Personal Information We Collect

We collect personal information necessary for your care and for the functioning of our website. This may include:

• Name

• Email address

• Phone number

• Information provided through website forms or emails

• Data collected via cookies and third-party tools such as Google Analytics (for traffic analysis) and Google Ads (for advertising and conversion tracking)

2. How We Use Your Information

We use your personal information to:

• Provide fertility-related medical care and treatment

• Communicate with you and coordinate with referring doctors or laboratories
  Manage billing and administrative requirements

• Improve our services and website experience

• Deliver personalised ads and measure ad effectiveness using platforms such as Google Ads

• Comply with legal and regulatory obligations

3. Website Tracking and Analytics

Our website uses cookies and third-party services such as Google Analytics and Google Ads to monitor usage patterns, performance, and to deliver targeted advertising. We collect anonymised IP addresses and device identifiers but do not personally identify users.

You can manage cookie preferences in your browser or opt out of personalised advertising via Google’s Ads Settings or using available online tools.

4. Online Bookings and Forms

Appointment requests and queries can be submitted via website contact forms. We collect personal information provided in these forms to respond to your request. Our website forms currently utilise CAPTCHA or similar verification tools to improve security and reduce spam.

5. Disclosure of Information

We will not share your personal information with third parties unless:

• You have provided consent

• It is required by law or to protect someone’s health or safety

6. Data Security

We take reasonable steps to secure your information from misuse, interference, loss, and unauthorised access, employing secure electronic systems and ensuring confidentiality protocols.

7. Accessing and Correcting Your Information

You can request access to, or correction of, personal information we hold about you by contacting us directly.

8. Contact Us

If you have any questions, concerns or would like to access your personal information, please contact:

Dr I-Ferne Tan – Fertility Specialist
Website: www.drifernetan.com.au
Phone: +61 2 9161 4189